Sippo Mask FAQs
What is the Sippo Mask?
The Sippo is a reusable non-medical fabric mask with a self-sealing access port allowing you to sip a beverage through a straw. The Sippo was conceived and developed by The T1 Agency in Toronto and is manufactured in Canada.
Where can I use my Sippo?
The Sippo mask is perfect for commuting, travel, social gatherings and events, or any situation where you need to wear a mask for an extended period of time. The Sippo is comfortable and made of premium materials and is a fantastic everyday-everywhere face mask.
What type of straws will work with the Sippo?
The Sippo will work with best with reusable or disposable straws up to 9mm in diameter.
What size do I need?
The Sippo mask comes in four sizes: extra-small, small, medium, and large. Medium will fit most adults. Please refer to the sizing chart to find the best fit for you.
What is the Sippo mask made out of?
The Sippo mask outer material is made from a durable OEKO-TEX® compliant fabric. OEKO-TEX® fabrics are tested to ensure they are free of harmful substances. The fabric is 100% polyester, and the self-sealing valve is made of silicone, framed with a zinc-metallic ring.
How do I care for my Sippo mask?
The Sippo can be machine-washed and hung to dry. We recommend you wash the mask regularly and often.
Can I use a filter with my Sippo mask?
The Sippo has a filter pocket sewn-in to the back of the mask. You can use a paper towel, modified coffee filter, or another removable fabric layer for added protection. Be sure to keep the access-port clear so you can still use a straw and remember to remove the filter before washing.
Is the Sippo mask safe?
Health Canada currently recommends people wear non-medical masks or face coverings in situations where 2-metre physical distancing is difficult to maintain. This is particularly important in high-traffic public settings like shopping areas, public transit, air travel, and social gatherings. The Sippo provides top-of-the-line non-medical protection with the added convenience of a self-sealing access-port allowing you to sip a beverage through a straw without removing your mask. The Sippo should always be used in conjunction with good hygiene, frequent hand-washing, and public health recommendations to reduce risks.
When will my Sippo mask arrive?
Orders should arrive within 5 to 7 business days within Ontario, 7 to 10 business days for the rest of Canada, and 10 to 21 days for international orders. Shipping times may vary due to Covid-related precautions and procedures.
We offer $6.00 flat rate shipping within Canada. U.S. and international shipping rates are calculated at checkout.
Can I return or exchange my Sippo mask?
For hygiene and safety reasons, Sippo mask orders cannot be refunded, returned or exchanged once shipped. When you receive your Sippo, please inspect the package and product thoroughly for signs of damage. If anything seems out of order, contact us at firstname.lastname@example.org immediately so we can address the issue and make it right.